Office Management - RAC


Start: September 25th, 2021

Duration: 6 to 9 months*

*Duration varies according to each candidate's experience and availability.

This schedule can also be customized to meet each candidate’s needs.

Schedule:Saturdays 9am to 4pm
  • Download info booklet

    Info session: Monday, August 23rd at 4:00 p.m.

    RAC for Office Management (OM) is for people who have a significant amount of work or life experience in the office administration field, and wish to have their skills officially recognized by a Quebec college. Often, they work, or have been working in positions such as:

    administrative assistant • administrative secretary • executive assistant • receptionist •administrative technician • office coordinator • office clerk • appointment secretary • executive secretary • office manager • finance secretary • human resources secretary • loans and grants administrative assistant • office administrative assistant • school secretary • secretary • secretary-clerk • technical secretary (List based on the NOC 2011.)

    Champlain’s RAC services can help individuals obtain a DEC (Diplôme d’études collégiales) by assessing their current competencies, and providing them with training for the ones they are lacking.  

    An AEC (Attestation d’études collégiales) option also exists at Champlain, RAC for Office Administration.

  • Competencies

    RAC services in Office Management are offered for the 26 core competencies of the DEC. The competencies have been grouped into clusters:

    Cluster A - Production and Word Processing of Documents
    00UW To perform word processing operations
    00VA To produce documents
    00UZ To produce English texts and perform English linguistic revision
    Cluster B.1: Material Resources Management
    • 00V4 – To provide technical support
    • 00VJ – To ensure the management of material resources within the office unit
    Cluster B.2: Financial Resources Management
    • 00V8 – To ensure the process of financial information and the management of the office unit budgets
    • 00UX – To process and present data
    Cluster C - Office administration management
    • 00VC – To solve problems
    • 00VB – To automate operations
    • 00VF – To design and adapt office working procedures
    • 00VE – To design and adapt a records management system
    Cluster D - Communication orale et écrite en français et traduction
    • 00V0 – Rédiger des textes en français et les réviser
    • 00V1 – To communicate using spoken French
    • 00V2 – To translate texts
    Cluster E - Human Resources Management
    • 00VG – To participate in the staff recruitment process for the office unit
    • 00VL – To ensure the training of the office unit staff
    • 00VK – To assess the performance of the staff in the office unit
    Cluster F - Organization of professional activities
    • 00UY – To communicate using spoken English
    • 00VM – To organize professional activities
    • 00V3 – To use tools and services relating to office work
    • 00V5 – To interact in various work situations
    • 00VH – To organize and supervise work within the office unit
    • 00V7 – To analyze the profession
    • 00V6 – To successfully enter the labour market and build a career
    • 00VD – To establish links between the organization and the work of the office coordinator
    • 00V9 – To create and operate a database


  • RAC Process

    1. Attend the Info Session

    Graphic showing the steps in the RAC process

    If you believe that you have skills and knowledge that are comparable to those listed in the competencies of one of the programs for which RAC services are offered at Champlain, please sign-up for an info-session to find out if RAC is the right option for you.

    In our sign-up form, you may also choose to request a personalized assessment of your CV. One of our RAC advisors will then help you determine if the RAC process is right for you.

    2. Apply to be Admitted to the College

    After attending the info session, you will need to officially register as a candidate with the College and bring the necessary documents for your admission to the RAC process. A list of required documents is available on each service’s page, in the “Preparing your Application” section.

    3. Apply to be Admitted to the RAC Process

    Once admitted to the College, a RAC Advisor will review your file and analyze all your documents. If your experience is considered sufficient, your application for RAC will be accepted. Afterwards, you will be contacted by a RAC Advisor who will request that you complete the self-assessment forms.

    Important: To ensure the confidentiality of your documents, we strongly recommend that they are either sent to us by mail, uploaded via Omnivox, or dropped off in person. E-mail is an insecure medium that should NOT be used for sensitive documents. Should you use e-mail or another medium that hasn't been mentioned here, you are taking responsibility for the risks introduced.

    4. Attend a Validation Interview

    Once you have completed the self-assessment forms, a content specialist will review your forms. Afterwards, you will be asked to attend a validation interview during which the content specialist will review the self-assessment forms with you. During this interview, the specialist will make recommendations for each competency (ex: evaluation, partial training, attend a complete course).

    5. Evaluation and Training

    For your evaluations, you will be required to provide proof of your skills and knowledge (certificates, job description, employer letter, video, etc.) for each program competency. You will also need to complete evaluation activities or participate in an interview to earn recognition for the competencies.For the partial training, you will have the option to:

    • Attend one of our seminars on a specific topic;
    • Consult our free online resources;
    • Attend group activities;
    • Receive one-on-one training from one of our experts.

    You will also have access to the College’s RAC website and to availability time of a content specialist. Upon request, you may also receive small group or individual training.

    6. Graduation

    Once you have successfully completed all of the evaluations, you will receive your AEC or DEC.

  • How to Apply

    How to apply to OM RACIf you’ve decided that the RAC process is right for you, here are the steps you need to take to apply.

    1. Attend Information Session

    The first step is to attend an information session about the RAC service that interests you. This can help you learn more about the RAC process, which will help you decide if it is right for you.

    Sign up for an info session

    In our sign-up form, you may also choose to request a personalized assessment of your CV. One of our RAC advisors will then help you determine if the RAC process is right for you.

    2. Admission to RAC

    Meet with a RAC advisor to submit your application documents

    Once you have attended an information session and have decided to apply to the RAC service, you will need to meet with an advisor to discuss your candidacy and to submit your application documents. For a list of the required documents, please consult this checklist.

    Important: To ensure the confidentiality of your documents, we strongly recommend that they are either sent to us by mail, uploaded via Omnivox, or dropped off in person. E-mail is an insecure medium that should NOT be used for sensitive documents. Should you use e-mail or another medium that hasn't been mentioned here, you are taking responsibility for the risks introduced.

    Complete your Self-Description Form

    After you have submitted your application, finished your admission exams, and met with a RAC advisor, you will then be given a Self-Description Form to complete. The Self-Description form will help you to assess your skill level for the service. Once you have completed the form send it back to us at Champlain.

    3. Attend Validation Interview

    Once you have returned your Self-Description form, a Content Specialist will contact you to schedule a Validation Interview. During the Validation Interview the Content Specialist will ask you a number of questions about the same topics you saw in your Self-Description form. The Validation Interview will help the Content Specialist identify your strengths and weaknesses in the field. The Content Specialist will then decide if your background is strong enough to admit you to the RAC process.

  • Cost

    Maximum $575*

    *There are no additional fees to use online resources, receive support from content specialists, or to attend seminars and work sessions. Maximum cost is only applicable to Quebec residents.

    Further details

    To take advantage of the RAC process, candidates must pay certain fees. The fees are based on the number of evaluations that a candidate has to complete, and may vary from one person to another.

    • $30 admission fee (non-refundable)
    • $45 for a necessary file analysis (non-refundable)
    • $40 per competency (up to a maximum of $500)

    Maximum total: $575

    Please note that the fees above include all activities related to the RAC services. No additional fees have to be paid to:

    • Attend a seminar on a specific topic
    • Attend integration to the Quebec workforce seminars
    • Consult the online resources
    • Participate in job preparation activities
    • Participate in expert-led group activities
    • Book an appointment with an Advisor to prepare your Individual Evaluation Plan
    • Book an appointment with a content specialist to receive individual tutoring

    An additional $45 file analysis fee will apply if a candidate desires to change program.

  • Testimonials

    Henriette Dumont - Graduate

    My name is Henriette Dumont, and I’m currently enrolled in the RAC process for the Office Management DEC. I actually work for Champlain College Saint Lambert in the Continuing Education Department, so in a way I was very lucky because I understood well the process, and I was very excited to hear that they would be offering the services for this program.

    Well initially of course I was mainly motivated to get the DEC so that I could advance my career. And like many other women I had never completed a DEC, and I finding myself in a position now that I work for a government agency where I can’t even apply on an administrative technician position if I don’t have that technical DEC. So that was my initial motivation.

    Once I started attending the seminars, my motivation changed. I found that was not only receiving validation for the skills that I currently have, but that I was improving on them. And I was motivated to keep learning and to keep improving them. I also found that I had a new understanding of my role in the office. And that is really helping me put into place my organizational skills, and it’s helping to tackle any situation that comes along, even if it falls out of the scope of my daily responsibilities.

    Well I haven’t been a traditional classroom in a long time, and I was a little bit scared at the beginning to go into the seminars, I didn’t really know what to expect. I’ve always been on the administrative side of it, like making sure that the seminars happened, but I’ve never really been a participant. And so my first one I was very nervous, very uneasy, but the content specialists were wonderful, they really helped to put us at ease, and right away helped us to really, like, situate ourselves in the actual process, and within the evaluation process, and I found myself looking forward to each seminar and also to meeting up again with the new people I’ve met, and to sharing experiences with them, I found that we had a lot to share, a lot of best practices, and the content specialists was, you know, enabling it, really, sometimes, and that was a wonderful part of the seminars as well.


  • Meet our Content Specialists

    Nancy Kelly - Content Specialist

    Nancy KellyNancy Kelly has worked in the field of education for the past 40 years. She has a Bachelor’s Degree in Andragogy (Adult Education) and a post-graduate degree in Institutional Administration from Concordia University. She was the Director of Continuing Education at Champlain College Saint-Lambert from 1994 to 2010 and as such has extensive experience in office management. Since 2010, Nancy has been working as an independent educational consultant in the area of development, evaluation, and revision of career programs at the college level. She was instrumental in the development of the AEC in Early Childhood Education offered through RAC (Recognition of Acquired Competencies) services. Over the years, she has developed a close working relationship with students, company and college representatives, and other stakeholders to ensure that the training offered is consistent with current trends thereby meeting industry needs and providing a qualified workforce.


    Brigitte Malard - Content Specialist

    Brigitte MalardMrs. Brigitte Malard has specialized in Tourism Management and Event Planning for over 20 years in the Education sector.

    Brigitte holds a Bachelor of Arts degree, and a MBA diploma in Tourism Management (from McGill University), and is an accredited National Tourism Trainer from the Canadian Tourism Human Resource Council.  She has also recently acquired new skills in Active Learning.

    After working 8 years as a Management Consultant in the Transportation and Tourism Development sector, she began a new career as teacher and stage coordinator of the Tourism Department at Champlain College.

    Brigitte Malard has stayed close to the industry through her involvement in the industry visits and internship programs.

    She has contributed to many causes within her community through various fund-raising events, and non-profit organizations for whom she volunteers.  She is known for her coordination of volunteers for various sports events at the college and acting as an Academic Coach for athletes.

    Brigitte Malard is passionate about helping others realize their dreams.


    Manal Tarhini - Content Specialist

    Manal TarhiniManal is an accomplished financial analyst and an entrepreneur. She holds a Bcomm in Finance from Concordia University. Manal has a Masters degree in Business Administration from American University of Beirut with a thesis in Corporate Governance. She also completed CFA level II exam. Manal worked as a financial analyst within a multinational organization in the Aerospace industry and co-owned her own startup, Rolopan Holdings Ltd, a fast food chain originated in Montreal. Manal is active in several business case competitions both at the national and international level. Manal is excited to help candidates acquire the knowledge necessary in accounting and finance to further succeed.


    Marie-Josée Caron - Content Specialist

    Marie-Josée CaronMarie-Josée enseigne le français langue seconde au programme RAC ainsi qu’à la formation continue du Collège Champlain. Depuis 2005, elle travaille auprès d’immigrants allophones et anglophones adultes au collégial ainsi qu’au programme de francisation du ministère de l’Immigration et communautés culturelles. Après un baccalauréat et une maîtrise en Études littéraires, elle a obtenu un certificat de deuxième cycle en Pédagogie de l’enseignement supérieur qui l’a conduit à entreprendre un doctorat en Pédagogie à l’UQAM. Elle s’intéresse particulièrement au jeu comme outil d’apprentissage chez les adultes.


    Mireille Robitaille - Content Specialist

    Mireille RobitailleMireille has a Bachelor’s Degree of Sciences in Administration (B. Sc.) from HEC Montreal University (2002) and she’s pursuing her studies with the Bachelor in Education at UQAM University. She held posts as Accounting analyst, Marketing analyst, Operational financial technician, Administrative assistant, for different kind of companies in Quebec such as National Telecom Corporation, Bank, Suppliers, SME and NPO. She’s eager to help you with Material and Financial Resources Management, Technical Support, Software Applications – Spreadsheets and Databases. She’s very pleased to bring you to success.


    Richard Harmer - Content Specialist

    Richard HarmerRichard specializes in English and business communication, both very important skills for the Transportation and Logistics field. Originally from California, Richard wrote professionally for 6 years before moving to Quebec in the year 2000. At that time, Richard began a new career, teaching English as a second language to business professionals. It was through this experience that he honed his expertise in communication skills. Being an active member of the blogging community as well, Richard is an excellent communicator and is excited to share his knowledge with you. You’ll learn how to improve all your communication skills with him in a fun and relaxed environment.


    Laura White - Content Specialist

    Laura WhiteLaura is a Documentation Technician who has worked in the library at Champlain College St-Lambert for over 3 years. She holds a DEC in Information and Library Technologies from John Abbott College (2014). Through her many courses in Records Management and Archives, along with practicum experience, Laura has gained a thorough understanding of Records Management. As a Documentation Technician Laura deals with the various aspects of records and information management in her daily work life; such as Classification Plans, Retention Schedules, and Confidentiality. Laura is very excited to help you further your success, and to answer any Records Management questions you may have.


    Shauna Callender - Content Specialist

    Shauna Callender possesses over 15 years of combined experience in human resources, management, education and social work.

    With extensive experience in the international and provincial public sector levels, Shauna has worked within large-scale health and social service agencies, taught at both the university and CEGEP levels, and has also been an educator abroad.

    Currently a Director of Human Resources within the private sector, Shauna’s expertise in staffing, recruitment, organizational change management and competency development within unionized and non-unionized work environments, and her accomplished track record for leading enterprise-level HRIS change; have motivated multiple teams to achieve desired results.

    Shauna holds a graduate-level Certificate in Human Resources Management, as well as a B.A. Applied Social Science, and both a Bachelor and Master in Social Work from McGill University. She is a also member of the Ordre des conseillers en ressources humaines agréés



  • FAQ

    How many years of work experience do I need to be admitted?

    There is no set number of years of experience required to be admitted to the RAC process. What counts is what you know, not how you’ve acquired it nor how long it took you to acquire it. When considering an application, we analyze your overall experience: we consider any significant experience you may have had in the field, your education and training, and your life experience.

    Does my volunteer work count as work experience?

    Yes. For the RAC process, it is not important where or how you’ve acquired your competencies: work experience, volunteer work, self-study, non-formal training, mentorship, volunteer activities and hobbies are all considered as long as you can prove that you have performed them.

    Do I need a high school degree to be admitted to the RAC process?

    No. Some people who have not completed high school may be admissible to the RAC process. If you have not completed high school, but have significant experience in a field of study linked to one of our AECs or DECs, contact one of our advisors to see if you could be eligible for the RAC process.

    Do I need to have an evaluation comparative from the MIDI (Ministre de l’Immigration, de la Diversité et de l’Inclusion) in order to be admissible to RAC?

    No. A RAC Advisor will analyze your file and let you know whether your evaluation comparative will be required or not.

    Can I change programs once I've started?

    Changing AEC or DEC programs in the middle of your studies is possible, but will require an application to the program of choice and the payment of a 45$ file analysis fee.


  • Login

    Click here to access the online resources for this program.