AEC

Information Technology Client Support Specialist - RAC

RAC

Duration: 3 to 5 months*

*Varies according to each candidate's experience and availability.

This schedule can also be customized to meet each candidate’s needs.

Schedule: Tuesdays and Thursdays 6:30pm to 9:30pm OR Saturdays 9am-4pm
  • Download info booklet

    RAC for Information Technology Client Support (ITCS) is for people who have a significant amount of work or life experience in the field of IT Support, and wish to have their skills officially recognized by a Quebec college. ITCS candidates generally have specific, specialized skills in the areas of computer hardware, software and support and can provide effective customer support and service; in both English and French. Often, they work, or have been working in positions such as:

    help desk analyst • technical support specialist • IT support technician • call centre agent – technical support • client support representative – systems • computer help desk representative – systems • computer help desk supervisor • hardware installation technician • hardware technical support analyst • help desk technician • software installation technician • software technical support analyst • systems support representative • technical support analyst – systems • technical support supervisor • user support technician (List based on the NOC 2011.)

    Champlain’s RAC services can help individuals obtain an AEC (Attestation d’études collégiales) by assessing their current competencies, and providing them with training for the ones they are lacking.

  • Competencies

    The Information Technology Client Support AEC (LEA.1Q) is made of 19 competencies. To receive your AEC, you will have to be evaluated for all competencies. The competencies have been grouped in five categories:

    Group 1: General – 6 competencies

    BJ31 Identify and apply basic communications principles and techniques
    BJ0G Identify and apply effective techniques of customer service
    BJ34 Describe and apply effective techniques of teamwork
    BJ4G Effectively record information from a variety of sources (telephone, chat, email, the internet,etc)
    BJ0H Communicate in a second language in a technical area
    BJ94 Apply information technology support knowledge and skills in a work environment

    Group 2: Office Productivity Software – 4 competencies

    BJ38 Effectively use the major features of and provide technical support for Microsoft Excel
    BJ2G Effectively use the major features of and provide technical support for Microsoft Word
    BJ40 Effectively use the major features of and provide technical support for Microsoft PowerPoint
    BJ3G Configure, effectively use and provide technical support for Microsoft Outlook and common webmail alternatives

    Group 3: Technical Support – 2 competencies

    BJ7G Identify and explain the roles, common practices and processes in a Service Desk environment
    BJ1G Identify and apply effective problem solving techniques and processes

    Group 4: Hardware, Software and Networking – 3 competencies

    BJ5G Identify and utilize common computer operating systems and perform basic installations
    BJ6G Identify, install and troubleshoot computer hardware components and peripherals
    BJ8G Describe fundamental networking concepts and perform basic installations and configurations of common networking devices

    Group 5: Network Operating Systems – 3 competencies

    BJ9G Setup servers and manage accounts and resources using Microsoft and Linux servers
    BJ1H Perform advanced installations, configurations and optimizations on a recent Windows client operating system (OS)
    BJ2H Support and troubleshoot a client operating system
  • RAC Process

    1. Attend the Info Session

    Graphic showing the steps in the RAC process

    If you believe that you have skills and knowledge that are comparable to those listed in the competencies of one of the programs for which RAC services are offered at Champlain, please sign-up for an info-session to find out if RAC is the right option for you.

    In our sign-up form, you may also choose to request a personalized assessment of your CV. One of our RAC advisors will then help you determine if the RAC process is right for you.

    2. Apply to be Admitted to the College

    After attending the info session, you will need to officially register as a candidate with the College and bring the necessary documents for your admission to the RAC process. A list of required documents is available on each service’s page, in the “Preparing your Application” section.

    3. Apply to be Admitted to the RAC Process

    Once admitted to the College, a RAC Advisor will review your file and analyze all your documents. If your experience is considered sufficient, your application for RAC will be accepted. Afterwards, you will be contacted by a RAC Advisor who will request that you complete the self-assessment forms.

    4. Attend a Validation Interview

    Once you have completed the self-assessment forms, a content specialist will review your forms. Afterwards, you will be asked to attend a validation interview during which the content specialist will review the self-assessment forms with you. During this interview, the specialist will make recommendations for each competency (ex: evaluation, partial training, attend a complete course).

    5. Evaluation and Training

    For your evaluations, you will be required to provide proof of your skills and knowledge (certificates, job description, employer letter, video, etc.) for each program competency. You will also need to complete evaluation activities or participate in an interview to earn recognition for the competencies.For the partial training, you will have the option to:

    • Attend one of our seminars on a specific topic;
    • Consult our free online resources;
    • Attend group activities;
    • Receive one-on-one training from one of our experts.

    You will also have access to the College’s RAC website and to availability time of a content specialist. Upon request, you may also receive small group or individual training.

    6. Graduation

    Once you have successfully completed all of the evaluations, you will receive your AEC or DEC.

  • How to Apply

    How to apply to ITCS RACIf you’ve decided that the RAC process is right for you, here are the steps you need to take to apply.

    1. Attend Information Session

    The first step is to attend an information session about the RAC service that interests you. This can help you learn more about the RAC process, which will help you decide if it is right for you.

    Sign up for an info-session

    In our sign-up form, you may also choose to request a personalized assessment of your CV. One of our RAC advisors will then help you determine if the RAC process is right for you.

    2. Admission to RAC

    Meet with a RAC advisor to submit your application documents

    Once you have attended an information session and have decided to apply to the RAC service, you will need to meet with an advisor to discuss your candidacy and to submit your application documents. For a list of the required documents, please consult this checklist.

    Complete your admissions exams

    This particular RAC service requires the successful completion of certain admission exams. You will need to contact a RAC advisor and make an appointment to take these exams.

    Sample Entrance Exam - English

    To be admitted to the RAC services for ITCS, you will have complete entrance exams to demonstrate that you have the minimal linguistic requirements to be evaluated and to receive partial training in French and in English.

    If you do not meet the minimum linguistic requirements, we will make recommendations.

    Entrance Examination Explained

    Purpose

    The entrance exam is to assure that you have the necessary reading comprehension and oral skills in both French and English to successfully complete the RAC Information Technology Client Support (ITCS) process. If your skills are not at the required level, we can offer suggestions on how you can improve your skills before being re-evaluated. If needed, this will then allow you to start the RAC process for the AEC – ITCS at a later date.

    Format

    The exam consist of two parts.

    PART I. General IT knowledge:

    Consist of 10 questions (mostly multiple choice). Tests your technical knowledge in hardware, softwares, operating systems, installations and troubleshooting. Can be taken in French or English. Duration of the exam – one hour. You cannot use books, notes, a computer or other electronic device.

    Sample QuestionsAnswers.

    PART II. Language:

    Part 1: You are given a one page text and then asked 5 vocabulary questions and 5 comprehension questions (multiple choice). Part 2: You are asked to write a short 2 paragraph composition (about 100 words) on positive/negative features, advantages/disadvantages of a topic. Parts 1 & 2 are completed in both English and French. You have 90 minutes for this part of the test.

    Sample QuestionsAnswers.

    Sample Entrance Exam - French

    Explication de l’examen d’admission

    Objectif

    L’examen d’admission a pour objectif de s’assurer que vous possédez les compétences en lecture et à l’oral à la fois en français et en anglais nécessaire à la réussite du processus de RAC en Spécialiste du support en technologies de l’information (ITSS). Si vos compétences ne se situent pas au niveau requis, nous pouvons vous conseiller afin d’améliorer ces dernières avant d’être réévalués. Si nécessaire, ceci vous permettra d’entreprendre le processus de RAC pour la AEC – ITSS à une date ultérieure.

    Format

    L’examen est constitué de deux sections.

    PARTIE I. Connaissances générales en TI:

    Consiste en 10 questions (la plupart à choix multiples). Testés vos connaissances techniques en logiciels, systèmes d’opération, installations et résolution de problème. Peut être fait en français ou en anglais. Durée de cette section de l’examen – 60 minutes . La calculatrice, les notes ou un ordinateur ne sont pas permis.

    Exemples de questionsRéponses.

    PARTIE II. Langues:

    Partie 1: Vous aurez un texte d’une page, vous devez répondre à 5 questions de vocabulaire et 5 questions de compréhension (choix multiples). Partie 2: Vous devez écrire une courte composition de 2 paragraphes (environ 100 mots) à propos des aspects positifs/ négatifs ainsi que des avantages/désavantages d’un sujet donné. Les Parties 1 & 2 sont complétées en anglais et en français. Durée de cette section de l’examen : 90 minutes.

    Exemples de questionsRéponses.

    Complete your Self-Description Form

    After you have submitted your application, finished your admission exams, and met with a RAC advisor, you will then be given a Self-Description Form to complete. The Self-Description form will help you to assess your skill level for the service. Once you have completed the form, please send it back to us at Champlain.

    3. Attend Validation Interview

    Once you have returned your Self-Description form, a Content Specialist will contact you to schedule a Validation Interview. During the Validation Interview the Content Specialist will ask you a number of questions about the same topics you saw in your Self-Description form. The Validation Interview will help the Content Specialist identify your strengths and weaknesses in the field. The Content Specialist will then decide if your background is strong enough to admit you to the RAC process.

  • Cost

    Maximum $575*

    *There are no additional fees to use online resources, receive support from content specialists, or to attend seminars and work sessions. Maximum cost is only applicable to Quebec residents.

    Further details

    To take advantage of the RAC process, candidates must pay certain fees. The fees are based on the number of evaluations that a candidate has to complete, and may vary from one person to another.

    • $30 admission fee (non-refundable)
    • $45 for a necessary file analysis
    • $40 per competency (up to a maximum of $500)

    Maximum total: $575

    Please note that the fees above include all activities related to the RAC services. No additional fees have to be paid to:

    • Attend a seminar on a specific topic
    • Attend integration to the Quebec workforce seminars
    • Consult the online resources
    • Participate in job preparation activities
    • Participate in expert-led group activities
    • Book an appointment with an Advisor to prepare your Individual Evaluation Plan
    • Book an appointment with a content specialist to receive individual tutoring

     

  • Services for new immigrants

    Program Objective

    The RAC for immigrants program was specifically designed for immigrants, and its objective is to help candidates gain official Canadian recognition of their competencies. It also allows immigrants to benefit from seminars that will help in their integration into the Quebec workforce.

    Difficulties Immigrants Face

    • Lack of knowledge of Quebec’s institutions and of the Quebec way of doing business
    • Lack of knowledge of Quebec laws and regulations in their field
    • Linguistic difficulties (in French or/and in English)
    • No Canadian diploma
    • No Canadian experience

    Characteristics of the Curriculum Specifically Adapted to Immigrants

    Weekly :

    • Each week, the candidates receive additional communication classes in French and in English. During these classes, the candidates practice the vocabulary related to the subject discussed in the seminar of that particular week.
    • Each week, the candidates attend seminars that have been specifically prepared for immigrant candidates and they have classroom activities periods under the guidance of a specialist. The seminars cover the competencies required to obtain the AEC (Attestation d’Études Collégiales) they are seeking recognition for.

    Generally:

    • The candidates attend specialized seminars on the integration to Quebec society and Quebec workforce. Some of the subjects discussed are:
      • Quebec institutions and business organizations
      • The integration process
      • Perception and non-verbal communication
      • Workplace relationships in Quebec
      • Know how to promote yourself in Quebec
      • The importance of networking in Quebec
    • The candidates also benefit from employment search seminars and activities during which they receive help with their Curriculum Vitae writing and cover letter writing, practice for job interviews, and get job search tips.

    Measures for success

    • The evaluations are done on-site, during the week, and in the presence of a content specialist. Several of the evaluations have an individual interview with a content specialist component.
    • The candidates receive a complete evaluation of their linguistic progress in French and English at the beginning and at the end of the program.
    • Free blocks are built-in the schedule so that the candidates who need it may request individual tutoring time with a content specialist.

  • Concordia Agreement

    Concordia UniversityInformation Technology Client Support (ITCS) candidates also benefit from our memorandum of understanding with Concordia’s Centre for Continuing Education. By virtue of this agreement, the AEC they acquire will provide advanced standing towards related Concordia diplomas, reducing the course hours required for completion.

    To take advantage of this agreement, candidates must fill and submit Concordia’s Course Exemption Request Form. In this form, a candidate must select a Concordia course based on the ITCS courses they have completed. With RAC, candidates rarely have to think about the coursesbehind their competencies. We’ve provided the following competency to course mapping to help candidates fill in Concordia’s Course Exemption Request Form.

    Competency    Course
     BJ7G  410-048-LA

    To receive advanced standing towards a particular Concordia course, candidates may use the mapping above to select an option in the Concordia Course Exemption Requested field. 

    Download the request form

    For more information about the Concordia agreement, please read the following document.

  • Testimonials

    Vitalii Baglaiev - Graduate

    "My name is Vitalli, I’m a RAC candidate of ITCS program. I finish my program this year now. I was born in Ukraine, I am an immigrant, as you can hear because of my accent. I think this is more than just educational program. For example, in my case, I came to Canada with master degree. I spend some times, I passed some interviews, after 20 interviews, I guessed that there is something wrong. What? Maybe it’s about my education, because my education, I graduated in my country in 2005, so the technology was changed. Because IT technology, every time change. I decided to study in this RAC program. Why on this RAC program? Because this program first, this program is very flexible. Flexible because you can study Sunday, you can study Saturday, you can study evening, you can transfer some exams in another day, because for example, you work.

    This program is about 3, 5, 6 months, for me it’s perfect, because you can study, after you can find a job, you can find some times for your interview, you can find a job, you can start working, and after you can continue to study. There is a big difference between job and make good job. Everybody can have a job. But to have a good job you have to do something. This program can improve your knowledge, renew your knowledge. They can help you to find the perfect place for your internship. About internship, for example, at the Jewish general hospital. This is the perfect line. Because Jewish general hospital is the biggest hospital in Montreal and Quebec. After this internship, you can have maybe not perfect job, but very, very good job. With the, of course, very good salary. So I like this program.

    The content specialists can prepare you for these different types of interviews. For example, Kelly prepared me very well. I was extremely happy because I was a RAC candidate of this program. And this program can open a lot of doors for me, and it was like this because after this I got my internship, and after that I got my very good job in the IT field. And my biggest thank you for Champlain College for my graduation, for my experience, for my knowledge, for my diploma, and for everything I have now here in Canada, thank you."

    Kyle Bard - Graduate

    "Hi, my name is Kyle. I’m from Ottawa, Ontario. I came to Montreal 10 years now. I also have ten years experience working in IT. I’ve noticed that moving forward in my IT career I was missing, or lacking certification. And it’s getting more and more aggressive when it comes to hiring new IT staff, and I realized it was time that I needed to make sure that I had the certification to continue my career. I looked up Champlain College, I actually visited the college, went to an info session, and found that it was very interesting – the RAC service* was going to recognize the years of experience that I put into IT, and apply it towards certification. (So long as I did some examinations, which I did right away – didn’t take me very long, 2-3 months, I passed all the evaluations and received the certification.) Really happy I joined and I managed to do the certification. Now, it’s recognized, and I’m currently two years now been working for CGI as a Server Support Professional."

    * Though candidates often refer to RAC as a program, it is in fact a service. Specifically, a service that is offered for a given program of study.

    Tony Figueiredo - Graduate

    Beverly: My name is Beverly Loney, and I just graduated in [ITCS] and Cisco systems, as did Tony.

    Tony: That’s correct.

    Beverly: And what’s your name sir?

    Tony: The name is Tony Figueiredo, it’s a mouthful.

    Tony: We had fun.

    Tony: Helping each other, helping the others.

    Beverly: What did you learn?

    Tony: That I’ve been around too long.

    Beverly: Oh, really?

    Tony: I know a little too much.

    Beverly: I see.

    Tony: But I did pick up a couple of things… routing.

    Beverly: You learned routing?

    Tony: Well, a few minor points.

    Beverly: A few minor points. What about switching?

    Tony: No, that I already knew.

    Beverly: That you already had down cold, I see.

    Tony: That’s one of the great things about this program, it allows you to capitalize on everything that you’ve already known, and brought along with you.

    Beverly: But we had fun. We had fun doing the labs, the labs were great. It’s real equipment, you get the real experience, I’d say one of the best parts just the networking with different people in the class. You get to learn from their experiences, you get to talk to them about what they’re doing on their job. My story’s a little different because I was coming back from being out of the workforce for over 10 years. So, very different for me, but really easy to jump back into it with such a great gang of guys. Had a lot of fun, a lot of questions, but things just started to go real fast, come together for us. We had a good class, we really challenged each other and had real fun with it. 

    Question: What is the most valuable aspect of RAC, to you?

    Tony: The most valuable is being able to say: yes, I didn’t just do it, but I’ve been tested for it, and I’ve got a paper which shows that I know how to do it, shows that I’ve done it, because I’m so old that the technology that I pioneered basically with, didn’t exist in my time in terms of scholarity, of education, I was one of the guys on the chain gang making this happen. There was no way to get the education, but I did get the experience from it.

    Question: How did Champlain’s scheduling contribute to your experience?

    Tony: the Cisco RAC, was challenging in that it was at the same time I was working, and this is a weekend, but the effort was well worth it, and at least the company was excellent as well. That was the compensation of the social life, the bonds you form during the education, those were priceless.

    Beverly: Plus there’s flexibility as well. Because if there’s certain times you can’t come, for example I was playing bass every Sunday morning for evaluations, but I could come during the week, lots of flexibility that way, if there were certain times you couldn’t show up at least you could show up at other times, they were gracious enough to let us evaluate at different times. You did bad on an evaluation, you come back and re-evaluate – there was lots of opportunity for flexibility. Which is great for people who work.

    Question: What benefits did Champlain’s content specialists bring?

    Tony: The benefit that the content specialists bring is that they have real life situations.

    Beverly: Experience. These guys have experience, they live in the real world, they know what it’s like to live in the real world, in IT, dealing with networks, and whatever, and so they can give us lots of feedback and they can answer a lot of questions that we may not be able to ask to very many people out there. So that is great, for me, especially coming back into the workforce, wanting to know what’s out there, what are the most common protocols being used now, what are people doing these days in their networking world, because things have obviously changed. It was great to have people to talk to give me the experience, including the guys in the class, certainly asked you many questions.

    Tony: I remember those chats, you were wonderful.

    Beverly: Tell me more! It was great.

    Kristy Hoobin - Graduate

    "Having recently successfully completed the RAC Information Technology Client Support AEC through the college’s RAC services, I wished to share my experience with future candidates. This service is nothing short of exceptional! Personally having worked in the field of IT for the past 5 years and having no AEC to show for it, RAC allowed me to accomplish just that — in a short period of time. The seminars and activities are small, flexible and intimate and are conducted by people who are interested in your success and actually work in the IT field. I without a doubt would recommend the RAC Information Technology Client Support Service to anyone who wishes to further solidify their career in IT and have their experience officially recognized."

    Sunny Umezuruike Josiah - Graduate

    My name is Sunny Umezuruike Josiah and I took part in RAC [ITCS] here in Saint Lambert college.

    Question: What was the most valuable aspect of RAC, to you?

    You know, being a landed immigrant to Quebec, it was a bit challenging because I had already studied in my country and most of my experience were valuable to me and I didn’t want to lose them, so I was looking into a way of establishing that experience, the competencies that I have until I came by RAC, so I came to speak to Eric about it, he did an evaluation, he invited me over, he introduced me to RAC, and I took part in RAC [ITCS]… it was challenging because I spoke no French at that moment. French was one of the requirements to get into the program, so I took the challenge to learn French at the same time to be part of the program. So I was participating both on RAC and at the same time learning French. So that was how exactly I was able to establish myself in the area that I have worked in my entire life, which is information technology through RAC program.

    Question: How did RAC’s scheduling help?

    RAC scheduling was really, really useful, because RAC is gonna position you for being the right candidate for job openings, and it’s also gonna like redesign your way of approaching situations, in terms of if you see yourself like you’re already in the job field, you’re already working, all you need to do is apply the skills, and the technical knowledge you acquire through RAC. What I can say is joining RAC actually positioned me to be more into critical thinking, and also more into involved in group discussions and group participation and technical analyses on how to solve problems, and also took me through the part as seeing yourself as the right job candidate for job opening in Quebec.

    Question: What motivated you to pursue RAC, ultimately?

    I would say my motivation for pursuing the RAC was not just because I wanted to upgrade my technical knowledge, I wanted to have my credentials recognized in Quebec, and also, I wanted to experience the job market in Quebec. Now RAC opens two ways: one is it’s going to make you successful in your quest to search for a job, and at the same time it’s gonna, like, document all your past experience in terms of technical knowledge, and then group them in together and polish you to be able to be the right candidate. Now right after I completed RAC, I applied for a few jobs, and not all of them were successful, but I can boldly tell you that through the experience I had in RAC, my first interview experience was very successful, which got me into working for Apple – I do support for iOS devices, and at the same time I do support for Mac as well. I would say that studying here in Champlain College through the RAC program is a very good way for immigrants to actually not have just only the flexibility of attending their personal lives, at the same time building their careers as well. As well it’s gonna help them to be successful.

    Beverly Loney - Graduate

    Beverly: My name is Beverly Loney, and I just graduated in [ITCS] and Cisco systems, as did Tony.

    Tony: That’s correct.

    Beverly: And what’s your name sir?

    Tony: The name is Tony Figueiredo, it’s a mouthful.

    Tony: We had fun.

    Tony: Helping each other, helping the others.

    Beverly: What did you learn?

    Tony: That I’ve been around too long.

    Beverly: Oh, really?

    Tony: I know a little too much.

    Beverly: I see.

    Tony: But I did pick up a couple of things… routing.

    Beverly: You learned routing?

    Tony: Well, a few minor points.

    Beverly: A few minor points. What about switching?

    Tony: No, that I already knew.

    Beverly: That you already had down cold, I see.

    Tony: That’s one of the great things about this program, it allows you to capitalize on everything that you’ve already known, and brought along with you.

    Beverly: But we had fun. We had fun doing the labs, the labs were great. It’s real equipment, you get the real experience, I’d say one of the best parts just the networking with different people in the class. You get to learn from their experiences, you get to talk to them about what they’re doing on their job. My story’s a little different because I was coming back from being out of the workforce for over 10 years. So, very different for me, but really easy to jump back into it with such a great gang of guys. Had a lot of fun, a lot of questions, but things just started to go real fast, come together for us. We had a good class, we really challenged each other and had real fun with it. 

    Question: What is the most valuable aspect of RAC, to you?

    Tony: The most valuable is being able to say: yes, I didn’t just do it, but I’ve been tested for it, and I’ve got a paper which shows that I know how to do it, shows that I’ve done it, because I’m so old that the technology that I pioneered basically with, didn’t exist in my time in terms of scholarity, of education, I was one of the guys on the chain gang making this happen. There was no way to get the education, but I did get the experience from it.

    Question: How did Champlain’s scheduling contribute to your experience?

    Tony: the Cisco RAC, was challenging in that it was at the same time I was working, and this is a weekend, but the effort was well worth it, and at least the company was excellent as well. That was the compensation of the social life, the bonds you form during the education, those were priceless.

    Beverly: Plus there’s flexibility as well. Because if there’s certain times you can’t come, for example I was playing bass every Sunday morning for evaluations, but I could come during the week, lots of flexibility that way, if there were certain times you couldn’t show up at least you could show up at other times, they were gracious enough to let us evaluate at different times. You did bad on an evaluation, you come back and re-evaluate – there was lots of opportunity for flexibility. Which is great for people who work.

    Question: What benefits did Champlain’s content specialists bring?

    Tony: The benefit that the content specialists bring is that they have real life situations.

    Beverly: Experience. These guys have experience, they live in the real world, they know what it’s like to live in the real world, in IT, dealing with networks, and whatever, and so they can give us lots of feedback and they can answer a lot of questions that we may not be able to ask to very many people out there. So that is great, for me, especially coming back into the workforce, wanting to know what’s out there, what are the most common protocols being used now, what are people doing these days in their networking world, because things have obviously changed. It was great to have people to talk to give me the experience, including the guys in the class, certainly asked you many questions.

    Tony: I remember those chats, you were wonderful.

    Beverly: Tell me more! It was great.

    Thierry Ouellet - Graduate

    "Ayant récemment complété la reconnaissance des acquis (RAC) pour le programme ‘Information Technology Support’, je désirais partager mon expérience avec les nouveaux candidats de cet excellent service. Celui-ci est parfaitement adapté à tous ceux ayant de l’expérience dans le domaine du support informatique. Il ne faut toutefois pas croire que c’est un raccourci pour ceux qui n’aiment pas étudier et faire des efforts! Afin d’obtenir son AEC en 3 mois il faut s’y mettre et investir de son temps mais croyez-moi, c’est un des meilleurs investissements que vous ferez! Je dois toutefois avouer que je ne suis pas quelqu’un de très académique car ce que j’aime dans la vie c’est de travailler fort dans le domaine qui m’intéresse. Ce service était donc parfait pour moi car je n’ai pas eu à passer de multiples heures en classe. Grâce aux évaluations pratiques, on m’a reconnu les compétences que j’avais déjà. Et en plus, avec les séminaires condensés qui vous expliquent en détails tous les éléments clés sur des sujets spécifiques, j’ai pu rapidement aller chercher tout ce qui me manquait. D’ailleurs pratiquement tout le matériel d’étude est disponible sur le site du collège, ce qui est très intéressant! En bref, si vous devez prouver à qui que ce soit vos compétences sur papier en informatique, et bien n’attendez plus et inscrivez-vous dès maintenant au RAC!"

    Julian Rivera - Graduate

    "My name is Julian Rivera, I studied Information Technology through RAC at Champlain College, and today I am starting to work as an IT Consultant in an important company based in Toronto.

    I want to express, through this email, my immense gratitude to Mr. Eric Poehlman and his great team.

    From the beginning, Mr. Poehlman demonstrated a sincere interest for helping. He was a very good mentor . The staff who work at Champlain College were very professional, kind and helpful. I want to thank all the [content specialists] for the excellent welcome and their dedication. They gave me the needed confidence to recognize that my previous studies and experience have value in Canada. This beautiful country opens its doors to professionals like me, with one common goal: to look for the best for our children and be professionally successful in this country. I want to express my special gratitude to Mrs. Jane Nicholson and Mr. Yves Delair, both gave me their all, as well as useful tools for continuously improving my command of English and French languages, respectively. As you know, if an immigrant cannot express his ideas and thoughts properly, it will be impossible to demonstrate his knowledge and experience.

    I will keep in my memory the names of Marc-Andre Leger (he accepted my application in the iMusee, where I did my internship), Sandra Leggett, Denis Perreault, Madeleine Jean, Mark Delaney, and Sonia Gosselin too. All of them showed us respect, understanding and support all the time.

    Really, was a privilege to work with Mr. Poehlman.

    God bless you and bless Champlain College."

    Joseph Wan - Graduate

    "Bonjour mon nom est Joseph, je viens de l’île Maurice, et comme tous nouveaux arrivants au Québec, “le challenge” c’est de trouver un emploi à sa mesure, dans son domaine mais malgré deux années de tourner en ronde, chercher un emploi qu’il fallait, je ai pas vraiment trouver un emploi en informatique. J’ai trois ou quatre années d’études informatique et dix années d’expériences et malgré ça c’était difficile. Et quand j’ai entendu parler du RAC au Collège Champlain, je me suis dit c’est le programme* qui me fallait. Effectivement après 3 ou 4 … trois mois de séminaires avec des spécialistes de contenu sympathiques, une ambiance conviviale j’ai pu, j’ai pu parfaire mes connaissances dans le domaine et reprendre confiance en mes capacités et je dirais à la fin je suis sortie avec un AEC en soutien technique et cela m’a ouverts des portes et depuis je travaille en soutien technique dans une entreprise qui s’appelle LOEM Consultation. LOEM Consultation se spécialise dans les logiciels pour les centre d’appels. Donc, je suis heureux d’avoir trouvé une emploi et ceci grâce au RAC."

     

  • Meet our Content Specialists

    Eric Poehlman - Advisor

    Eric PoehlmanEric Poehlman is a Pedagogical Advisor in the RAC program at Champlain College-St Lambert. He has primary management and advisory responsibilities for candidates interested in the RAC programs of Information Technology Support Specialist and Cisco (CCNA). Eric has undergraduate and graduate degrees in the Sciences. He has taught at the high school and university levels and brings 20 years of teaching experience to the program.

    450-672-7360 ext. 417

    epoehlman@champlaincollege.qc.ca

    Dominic Brierre - Content Specialist

    Dominic BrierreDominic possède une dizaine d’années d’expérience dans l’enseignement du français aux adultes (langue maternelle, langue seconde et langue étrangère), dans la formation en employabilité et dans la conception de contenus éducatifs. Il a également travaillé, ici comme à l’étranger, dans des contextes professionnels très variés. Ses études, il les a préférées éclectiques, mais riches et enrichissantes.

    Il est titulaire, entre autres, d’une maîtrise en science de l’éducation (andragogie) et possède aussi sa boîte de traduction, de rédaction et de révision. L’ensemble de son parcours l’a doté d’une souplesse dans l’approche et d’une vision qui place les aspirations professionnelles des candidats au cœur de toute démarche d’apprentissage linguistique. Autrement dit, la langue comme outil de travail, comme instrument relationnel et, disons-le, comme moyen de communication pas si sorcier à apprivoiser.

    450-672-6046

    dbrierre@champlaincollege.qc.ca

    Kelly Howarth - Content Specialist

    Kelly HowarthKelly L. Howarth, Content Specialist in Soft Skills (Communication, Teamwork, Customer Service, Job Search) & Employability Specialist, brings her background as Professional Certified Coach with a Master of Education in Curriculum and Instruction to RAC-ITCS. With many years’ experience in the field of adult learning, Kelly empowers individuals, teams and groups to professionally showcase themselves and achieve their employability goals.

    450-672-6046

    khowarth@champlaincollege.qc.ca

    Marc-André Léger - Content Specialist

    Marc-André LégerMarc-Andre Leger has more than 30 years IT experience, starting as a programmer in the early 1980’s, then later as a Network Manager, Help Desk Manager and Project Manager specializing in IT Security. After some international contracts in the USA and France, he completed a Master’s in MIS in 2003 and went into teaching IT full-time since 2004. He currently teaches Information Systems at Concordia University, Healthcare Informatics and IT Security at Sherbrooke University and is a Content Specialist within the RAC-ITCS service at Champlain College-Saint Lambert.

    450-672-6046

    maleger@champlaincollege.qc.ca

    Sandra Leggett - Content Specialist

    Sandra LeggettSandra is a former alumni of Champlain College. Thirteen years ago she decided to return to Champlain College to complement her academic background with a certification from Microsoft known as the MCSE or Microsoft Certified Systems Engineer. Sandra has gone on to become the Internship Coordinator, plus she has her own consulting company known as CompuTrain where she teaches across North America (CRM), Customer Relationship Management software to pharmaceutical companies. In 2011, Sandra decided that it was time to focus on developing more skills and started her Master’s degree in Education.

    450-672-6046

    sleggett@champlaincollege.qc.ca

    Beverly Loney - Content Specialist

    Beverly LoneyBeverly has over 20 years in IT ranging in telephony, cellular phones and data networks, where she has worked for companies such as McCaw Communications and Boeing Network Services as a LAN and WAN designer of networks. As one of the first System Engineers to work for Cisco Systems in Canada, Beverly worked on customer’s networks across the country for a broad scope of businesses, including government, education, utilities, services, manufacturing and aviation and also earned her CCIE. She holds a bachelor in Jazz Performance and uses her creative abilities to find interesting ways to learn new technologies.

    450-672-6046

    bloney@champlaincollege.qc.ca

    Denis Perreault - Content Specialist

    Denis PerreaultDenis has expertise in computer networking and programming and also owns his own business which makes him aware of customer satisfaction. He has been an active member of the information technology field for over 25 years and has now been teaching in the Information Technology Support Specialist course and the Cisco course since 1999 at Champlain College-St Lambert. He has kept abreast of new technologies including wireless and design and seeks to impart this information to candidates. Demystifying the field of IT is a necessary quality and skill when troubleshooting and customer support is of paramount importance in today’s world of tech support.

    450-672-6046

    dperreault@champlaincollege.qc.ca

    Cesar Quintero - Content Specialist

    Cesar QuinteroCesar is trained as an Engineer and University teacher who immigrated to Canada in 2005 from Colombia. He has personally experienced and overcome the challenges of starting a new career in a foreign country.

    In addition to his Content Specialist duties at Champlain College, Cesar currently works as a Technical Support Engineer, where he handles strategic accounts for Genetec, a world leading software company in Montreal.

    Cesar is a dedicated professional in the IT field and currently serves as a mentor to ‘newly arrived Canadians’ in Montreal’s south shore.

    450-672-6046

    cquintero@champlaincollege.qc.ca

    Hany Sawiris - Content Specialists

    Hany SawirisBefore joining Champlain RAC as a CISCO-CCNA content specialist, Hany worked as a network administrator for 10 years at an internet service provider. He has extensive experience in the networking field, with equipment such as routers, switches, DSLAMs, and load balancers. He designed and implemented many network solutions for companies including LAN and WAN connections. Hany has also acquired CCNA and CCNP industry certificates, and more recently, has become a Cisco Certified Academy Instructor, having taught three years since then.

    450-672-6046

    hsawiris@champlaincollege.qc.ca

     

  • Photo Gallery

  • FAQ

    How many years of work experience do I need to be admitted?

    There is no set number of years of experience required to be admitted to the RAC process. What counts is what you know, not how you’ve acquired it nor how long it took you to acquire it. When considering an application, we analyze your overall experience: we consider any significant experience you may have had in the field, your education and training, and your life experience.

    Does my volunteer work count as work experience?

    Yes. For the RAC process, it is not important where or how you’ve acquired your competencies: work experience, volunteer work, self-study, non-formal training, mentorship, volunteer activities and hobbies are all considered as long as you can prove that you have performed them.

    Do I need a high school degree to be admitted to the RAC process?

    No. Some people who have not completed high school may be admissible to the RAC process. If you have not completed high school, but have significant experience in a field of study linked to one of our AECs or DECs, contact one of our advisors to see if you could be eligible for the RAC process.

    Do I need to have an evaluation comparative from the MIDI (Ministre de l’Immigration, de la Diversité et de l’Inclusion) in order to be admissible to RAC?

    No. A RAC Advisor will analyze your file and let you know whether your evaluation comparative will be required or not.